Our Retailers are available to answer questions on any aspect of your purchase in store. To find your nearest Retailer, click here.
Alternatively, our dedicated Concierge team are available between 9am-3:30pm Monday-Friday (excluding UK Public Holidays) and are ready to support you. You can email us at [email protected] or call us on our local rate number 01926 691736, but please be aware that we are unable to offer you advise in relation to Financial Services products.
Details of some of the commonly asked questions about car finance can be found here.
Alternatively, our Retailers are available to address any questions you may have about financing your new car purchase. To find your nearest Retailer, click here.
If your question is in respect of an existing finance agreement then you should first call your finance company, If you still have a query, email us at [email protected] or call us between 9am-3:30pm Monday-Friday (excluding UK public holidays) on our local rate number 01926 691736 but please be aware that we are unable to offer you advice.
If you wish to book your new Jaguar in for a service or there is something that you would like one of our Retailers or Authorised Repairers to take a look at then please contact them directly. To find your nearest Retailer/Authorised Repairer, click here. Remember that if your car is still under warranty then you are still able to get roadside assistance so just call 0800 980 2733 (UK and Channel Islands).
If you have a complaint, you can either email us at [email protected] stating the nature of your complaint; call us during normal office hours (Monday – Friday, 9am – 3:30pm excluding Public Holidays) on our local rate number:01926 691736 (your call will be recorded for training and quality purposes); or write to us at our registered address: Jaguar Land Rover Limited, Abbey Road, Whitley, Coventry, CV3 4LF, UK
Your new Jaguar comes complete with the reassurance of an unlimited mileage, three-year manufacturers warranty, providing free repairs and roadside assistance.
If you need to make a claim for repairs under the terms of the Manufacturer’s Warranty, just visit your Jaguar Approved Service Centre. You can find your nearest Jaguar Approved Service Centre by clicking here.
If you are unable to contact a Jaguar Approved Service Centre, please contact the Administrator’s claims department on 0370 5000 500
All of our offers can be found on our website, click here. These are updated regularly so please check back often for details and to take advantage of our latest offers. Where appropriate, any applicable Manufacturer offers will be applied to your basket should you choose to order your new vehicle online through our website.
Detailed technical specifications for all our Vehicles, can be found on our website, click here.
In addition to any payment you make online when submitting your order, your selected Retailer may seek a deposit from you. In terms of the balance to pay for the car, your Retailer help you to spread the cost over a manageable term with a range of Finance options. You can reduce the balance to pay for the vehicle or your monthly Finance payments by choosing to trade in your current vehicle as part of purchasing a new one. Please speak to your preferred Retailer for more details. To find your nearest Retailer, click here.
A deposit is required for every vehicle ordered through the website. This is paid directly to the Retailer who is selling the vehicle and not held by Jaguar. We use Stripe payment platform to process the transaction and to pass this to the Retailer. We do not retain your credit/debit card details. For added security, our payment solution is enrolled within the 3D Secure payments scheme, and you may be asked for additional security information when placing your deposit dependant on the Credit/Debit card you choose to use.
The platform is based around selling one Vehicle to a customer at a time. If you, however, wish to buy more than one Vehicle at a time please contact your preferred Retailer with your details and requirements and they will do their best to help you. To find your nearest Retailer, click here.
If you wish to amend or cancel your vehicle then please contact your Retailer as soon as possible so that they can help you. Please also refer to the Terms and Conditions agreed with your Retailer for more information about cancellation rights.
When you order a vehicle through the website, we give you our best estimated delivery date based on information relating to the supply of new vehicles. This date depends on a number of factors, including you providing us with all the satisfactory documents when requested. Sometimes, the delivery date may change due to circumstances out of our control. Whether there is a change to your requested delivery date or not, your Retailer will keep you informed through every step of the journey.
Yes, you will get a full demonstration of the vehicle you have purchased and how it operates. If you have any particular questions though, please do not be scared to ask – our Retailers are there to ensure that you are completely happy before you drive away.
You have two options – you are able to collect the vehicle directly from the selling Retailer or have it delivered to your home address. We offer free nationwide delivery. In both instances, the process is the same – you will have a full vehicle demonstration, you will need to provide your original documents and sign your finance documents if applicable. If you are swapping your old vehicle, providing your old vehicle as a Part Exchange it will also be inspected and your Retailer will collect all relevant documents relating to it.
To protect against identity fraud Retailers are unable to deliver vehicles to anywhere other than your registered home address.
Generally, you will need to have your driving licence (the photo ID) or, if you only have an old-style paper driving licence, you will also need your passport or some other form of photo identification. Your Retailer may require additional information as requested by the finance company, but they will inform you directly should this be the case.
Your Retailer will require copies of any information requested including your driving licence in advance before organising and confirming with you the delivery date for your vehicle. Original copies of this information must also be available for verification when the vehicle is delivered to you.
If you have elected to Part Exchange your old vehicle then your Retailer will require proof that the vehicle belongs to you solely. If there is any outstanding finance associated with the vehicle then this will need to be settled for you to have sole ownership. Your retailer may be able to settle any outstanding finance on your behalf by deducting the amount from the value of your vehicle should you choose. Please discuss this directly with your chosen Retailer.
You will also need to supply all relevant documentation and items belonging to the vehicle (for example V5 registration certificate, keys, MOT certificate, service history, spare wheel if fitted, locking wheel nuts, etc.).
Your Retailer will require copies of any information we request in advance before we organise and confirm the delivery date for your vehicle. Original copies of this information must also be available for verification when the vehicle is delivered to you.
We value your vehicle based on the information you provide when you place your order and the estimated delivery date of your new vehicle. If either of these assumption changes, then your Retailer reserves the right to alter the valuation of your vehicle. Your Retailer will inform you as soon as they know of any change, including the first time they see your vehicle when your new Jaguar is handed over to you. Your Retailer will use the same criteria to value your vehicle as you have, and in the event that a different valuation is reached, will discuss this and the options available to you.
Please inform your Retailer straight away. Your Retailer will do their best to rectify any issues and will agree a solution to the problem which may include cancelling the order. Please see the Terms and Conditions supplied by your Retailer for more information in respect to your rights to cancellation.
It is important that you consider the monthly payments before committing to purchasing the vehicle.
There are serious consequences if you do not then some or all of the following may arise:
Additional costs – you may incur additional costs and interest charges
Credit rating – this may be reduced, making it more difficult or expensive for you to obtain credit in the future
Recovery – the finance company will take steps to recover any money owed to them which may include a debt collection or similar agency. They may also take legal action to recover the vehicle and in some circumstances take further legal action to recover sums remaining due which may include applying for a court order for the sale of your home.
For more information about paying for your new vehicle can be found here.
You do not have to wait until the end of your finance contract before you sell the car – you can do this at any time. All you need to do is contact your finance company and they will let you know what the current balance owing on your finance agreement is and how long this amount is valid for. In all instances you will have to pay off this outstanding amount, but if you are swapping your vehicle in with a Jaguar Retailer, they may do this on your behalf – but remember this payment will be accounted for within your purchase of a vehicle.
In the short term nothing, but the value of your vehicle is affected and so if you want a replacement set then please contact your nearest Jaguar Retailer. To find your nearest Retailer click here.
Once your car reaches 3 years old it needs an MOT to ensure that it is roadworthy. It will then need a check every year thereafter. This is a legal requirement, and you will not be able to drive your vehicle if it does not have one.
This depends on your model and can be found within your owner’s manual. If you are unsure, then please speak to your Retailer who will be able to assist you. To find your nearest Retailer click here.
Yes – this is an important record of the car’s maintenance and does affect the value of your car when you come to sell it – would you buy a car if you did not know if it had been looked after?
However, you can access your full-service history available to access online provided you visit an Approved Service Centre. Pre-delivery inspection, all scheduled services, related service items and body inspections are all accessible.
Jaguar recommends that you have your vehicle serviced at any one of its authorised repairers to ensure that the work is done properly, and your vehicle is safe. To find your nearest Authorised Repairer click here.
If it is more convenient you can have your vehicle serviced by any garage. However, to ensure that this does not invalidate your warranty the work carried out must meet the manufacturer’s specified requirements and genuine manufacturer parts must be used.
Your new Jaguar comes complete with the reassurance of an unlimited mileage, three-year manufacturer’s warranty, providing free repairs and roadside assistance. More details about this warranty can be found here.
Yes, and you will then have a choice whether to collect your vehicle from the selling Retailer or to have it delivered to your home, we offer nationwide free delivery.
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